1. The 60-day money-back guarantee
Try AI SYSTEM for a full 60 days, risk-free. If you are not completely satisfied for any reason, contact support within 60 days of your purchase and you will receive a full refund — no questions asked.
The 60 days run from the date and time of your original purchase, as shown on the receipt issued by Explodely. You do not need to explain your reason, and you do not need to prove you used the product.
2. Who processes your refund
Explodely LLC is the merchant of record for your order and handles all payments, invoices and refunds. Explodely is located at 1317 Edgewater Drive Suite #4648, Orlando FL, 32804, United States, and is the name that appears on your card or bank statement.
Because Explodely took the payment, Explodely issues the refund. That is why the fastest route is always to contact them directly.
3. How to request a refund
Option A — Explodely (fastest)
Open https://explodely.com/contact/ and submit a request. Have ready:
- The email address you used at checkout.
- Your Explodely order or transaction number, from your receipt.
- The product name: AI SYSTEM.
Option B — AI SYSTEM support
Email [email protected] with the subject line "Refund request" and the same details. We will acknowledge you within one business day and pass the request to Explodely on your behalf.
4. How long it takes
- Approval — requests made inside the 60-day window are approved automatically.
- Processing — Explodely normally issues the refund within 1–5 business days of approval.
- Arrival — your bank or card issuer then takes its own time to post the credit, usually 3–10 business days. PayPal balances are often faster.
Refunds are always returned to the original payment method. We cannot send a refund to a different card, account or person.
5. What happens to your access
When a refund is issued, your licence ends and your account, machines, landing pages and content library are deactivated. Download anything you want to keep before you request the refund. If you buy again later, you start a new account.
6. Upgrades and additional purchases
Any upgrade or add-on bought after the main order is a separate transaction with its own 60-day window, counted from the date of that purchase. Refunding the main product does not automatically refund an upgrade, and refunding an upgrade does not cancel your core access — tell support which orders you want refunded.
7. After 60 days
The guarantee covers the first 60 days. After that window we are not obliged to refund, but we still want to hear from you: contact support and we will look at the situation case by case, particularly where there was a billing error, a duplicate charge or a technical problem we could not resolve.
8. Chargebacks and abuse
Please ask us for a refund before you contact your bank. A chargeback costs more, takes longer for you, and locks the order while it is disputed. Filing a chargeback without first requesting a refund may result in permanent termination of access under our Terms & Conditions.
We reserve the right to refuse a refund, or to decline future purchases, where there is evidence of fraud, repeated buy-and-refund behaviour across our products, or redistribution of the software or content library.
9. Your statutory rights
This guarantee is offered in addition to any consumer rights you have under the law where you live, including any statutory cooling-off period for digital products. Nothing here limits those rights.
10. Questions
Billing and refunds: https://explodely.com/contact/. Everything else: [email protected]. See the Contact page for full details.